For anyone on the fence about committing to the Cat® brand through Gregory Poole Equipment Company, the North Carolina-based landscaping firm Landscape Design Innovation Group (LDIG) is proof the switch is well worth it.
“We had equipment from several different manufacturers, and I think one of the big positives that we had in working with Gregory Poole is that we could unify our fleet,” says Jeremy Rust, the President and Owner of LDIG.
By building up to have an entire fleet of Cat machines, LDIG enjoys the benefits of streamlined day-to-day operations and the versatility of the legendary brand. On top of this, Jeremy shares that expensive downtime is avoided thanks to Gregory Poole’s cohesive service capabilities.
“Unifying that under one roof at Gregory Poole has really been incredibly valuable to us because I have one call to our sales team. It’s one call to our service team that is also very integrated with parts. And so, it’s really important that they get to know us, and they understand our equipment, they understand our business,” he says.
For nearly 75 years, excellent customer service has been the foundation of Gregory Poole. Even as the company expands, Gregory Poole continues to build trust with new and returning customers alike by providing quality equipment, parts, rentals, and service across eastern North Carolina. This trust and reputation leads to customers like Jeremy finding Gregory Poole.
“Jeremy actually kind of came to me as a customer who was looking to possibly buy Caterpillar equipment but wasn’t getting the service and the attention that they desired from a competitor,” says Nick Will, Jeremy’s Account Manager at Gregory Poole.
LDIG has been a customer of Gregory Poole’s for just over two years, but to Nick, Gregory Poole and LDIG are equal business partners.
“I think the main reason that LDIG has partnered with us is that we see it that way, that we want to partner with them, we wanted to help them unify their fleet,” he says.
What initially drew Jeremy to Gregory Poole was the opportunity to purchase Cat equipment. However, it’s Gregory Poole’s service that has solidified the partnership.
“We originally chose Gregory Poole Caterpillar primarily for the access to the Caterpillar brand, which is a great brand in the industry, but also proximity to sales, service, and parts inventory,” says Jeremy. “That was something that set Gregory Poole apart from other competitors. Our sales staff goes the extra mile to really get to know us.”
He shares that Gregory Poole is available whether his company needs help “finding the right parts to solve the problem, or even the right technology that can take the Caterpillar brand from where it is to the next level.”
Like Gregory Poole, LDIG follows a set of core values that guides its interactions with customers. Purchasing Cat equipment through Gregory Poole has helped LDIG expand through providing its own customers with superior services and products.
“Caterpillar is such a quality piece of equipment in the industry. It matches up with some of the core values that we have that brings a high-quality product to the marketplace,” says Jeremy. “So, while our landscape services bring a great quality product, we’re installing it with a great and reliable brand like Caterpillar.”
So far, Jeremy is so impressed with Gregory Poole and the Cat brand, he recommends the equipment dealer to LDIG’s competitors.
“We recommend Gregory Poole Caterpillar to our friends and even our competitors. Just because of the quality of the brand. The accessibility to good service in this market is key,” he says.
Build Your Fleet with Gregory Poole
Whether you are a new or returning customer, Gregory Poole can help unify your fleet with high-quality and innovative equipment that is built to last. Contact a Gregory Poole sales rep today to find the right machine to get started.