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Service Support

When you bought a machine by Cat® or one of its allied brands, you invested in some of the best equipment on the market today. With service support from Gregory Poole, you can make sure your purchase — as well as the rest of your fleet — continues to deliver the performance, reliability and fuel efficiency you require of it for years to come.

For over 70 years, we’ve been a valued partner of clients in a wide range of industries in eastern North Carolina. We are proud to back up everything we sell with expert service that goes the extra mile to keep you running your best.

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Industries Served

Gregory Poole offers a wide range of service options to serve many different industries. We work hard to keep your machines operating efficiently and strive to be your one-stop shop for all your equipment needs. Choose your industry below to begin exploring all Gregory Poole has to offer.

Customer Value Agreements


Cat Customer Value Agreements (CVAs) offer hassle-free ownership of your Cat machine with the right parts delivered to you, an Equipment Protection Plan, optional dealer maintenance and key machine insights right on your phone. It’s a one-stop solution to keep your machine easy to own and ready to work. That’s a CVA.

As a Cat dealer, we have exclusive access to diagnostic programs such as VisionLink and the Scheduled Oil Sampling (S•O•S) fluid analysis protocol. Leveraging these and other technologies, we can identify potential problems well in advance and take corrective action before they lead to unexpected downtime. Contact a Gregory Poole service professional near you to get started today.

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Emergency Repairs

Even the best-maintained machines can break down suddenly. Whether it’s due to operator error or excessive wear and tear, you can’t afford to let a breakdown affect your productivity.

When something goes wrong, one call to Gregory Poole is all it takes to have a technician dispatched to your job site right away. With a fleet of 150+ service vehicles working out of 13 locations across eastern North Carolina, we are positioned to respond quickly to any emergency. Mobile diagnostic technologies allow us to access your entire service history remotely and propose a solution that will correct the problem properly the first time.

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