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When you need a hydraulic pump and motor service partner with the technical depth to diagnose issues correctly, the parts access to minimize downtime and the expertise to get it right the first time, Gregory Poole Equipment Company has your back. We offer expert services to restore your equipment to specifications and help keep your operation on schedule.
Our team handles heavy equipment repair across gear, vane and piston-type hydraulic pumps and motors. Whether you need targeted repair or a component rebuild, inspection or replacement, we carry the parts, tools and expertise to support it.
We begin service appointments with a thorough inspection. Our technicians evaluate worn pieces, seal failures and internal issues to identify a clear path forward. We then share our findings and recommend a service plan. That transparency helps you make a confident repair call and plan your budget with fewer surprises. It also helps you weigh repair against replacement to make the most cost-effective choice for your operation.
Our repair services follow strict contamination control standards throughout. We thoroughly clean all components before reassembly, a critical step that preserves the integrity of the repair.
For hydraulic pump repair, our technicians reseal or replace critical parts with genuine OEM components and section or relap plate and barrel surfaces as needed to restore proper tolerances and performance. During hydraulic motor repair, we reseal or replace worn internal parts. This process helps restore proper motor function and protect connected hydraulic systems from further wear.
For more extensive wear and tear, a complete rebuild can be a more cost-effective alternative to full component replacement. We carry an extensive catalog of replacement parts, including resealing kits and cartridges, for both pump and motor rebuilds.
For hydraulic pump rebuilds, we work across gear, vane and piston-type units, replacing worn pump components and reconditioning internal systems to restore proper output and efficiency. When performing a hydraulic motor rebuild, we disassemble, inspect and replace worn seals, bearings and rotating assemblies to help restore consistent torque and reliable mechanical output.
Rebuilt units undergo multiple tests and inspections to confirm they meet good-as-new standards. Our experts can also add upgrades to enhance equipment performance.
If a component can’t be repaired or rebuilt, we’ll help you find the right replacement. We offer new, used or remanufactured hydraulic pumps and motors matched to your equipment’s specifications. Our broad parts selection means we can find the right replacement with minimal delay so your machine can return to work.
Our technicians bench test component repairs and rebuilds to verify performance against original specifications. We also run leak checks to confirm the work meets our quality standards. This step gives you confidence that your equipment is ready for demanding jobsite conditions and establishes a baseline for future service planning.
Since 1951, Gregory Poole has served eastern North Carolina with a commitment to long-term success. We have a team of highly trained professionals who can handle hydraulic pump and motor repairs and rebuilds across a wide range of equipment. We know which parts can be safely reused, letting you make the most cost-effective repair or replacement call to protect your budget and extend asset life.
We can deliver parts in 24 hours or less, and we typically offer service within two days or on a schedule that works for your operation. This speed helps minimize operational downtime and meet project deadlines.
Your operations depend on equipment that performs at its best. Gregory Poole is ready to help you maintain operational continuity with expert hydraulic pump and motor service. Fill out our online form to schedule an appointment.
For anyone on the fence about committing to the Cat® brand through Gregory Poole Equipment Company, the North Carolina-based landscaping firm Landscape Design Innovation Group (LDIG) is proof the switch is well worth it.
“We had equipment from several different manufacturers, and I think one of the big positives that we had in working with Gregory Poole is that we could unify our fleet,” says Jeremy Rust, the President and Owner of LDIG.
By building up to have an entire fleet of Cat machines, LDIG enjoys the benefits of streamlined day-to-day operations and the versatility of the legendary brand. On top of this, Jeremy shares that expensive downtime is avoided thanks to Gregory Poole’s cohesive service capabilities.
“Unifying that under one roof at Gregory Poole has really been incredibly valuable to us because I have one call to our sales team. It’s one call to our service team that is also very integrated with parts. And so, it’s really important that they get to know us, and they understand our equipment, they understand our business,” he says.
For nearly 75 years, excellent customer service has been the foundation of Gregory Poole. Even as the company expands, Gregory Poole continues to build trust with new and returning customers alike by providing quality equipment, parts, rentals, and service across eastern North Carolina. This trust and reputation leads to customers like Jeremy finding Gregory Poole.
“Jeremy actually kind of came to me as a customer who was looking to possibly buy Caterpillar equipment but wasn’t getting the service and the attention that they desired from a competitor,” says Nick Will, Jeremy’s Account Manager at Gregory Poole.
LDIG has been a customer of Gregory Poole’s for just over two years, but to Nick, Gregory Poole and LDIG are equal business partners.
“I think the main reason that LDIG has partnered with us is that we see it that way, that we want to partner with them, we wanted to help them unify their fleet,” he says.
What initially drew Jeremy to Gregory Poole was the opportunity to purchase Cat equipment. However, it’s Gregory Poole’s service that has solidified the partnership.
“We originally chose Gregory Poole Caterpillar primarily for the access to the Caterpillar brand, which is a great brand in the industry, but also proximity to sales, service, and parts inventory,” says Jeremy. “That was something that set Gregory Poole apart from other competitors. Our sales staff goes the extra mile to really get to know us.”
He shares that Gregory Poole is available whether his company needs help “finding the right parts to solve the problem, or even the right technology that can take the Caterpillar brand from where it is to the next level.”
Like Gregory Poole, LDIG follows a set of core values that guides its interactions with customers. Purchasing Cat equipment through Gregory Poole has helped LDIG expand through providing its own customers with superior services and products.
“Caterpillar is such a quality piece of equipment in the industry. It matches up with some of the core values that we have that brings a high-quality product to the marketplace,” says Jeremy. “So, while our landscape services bring a great quality product, we’re installing it with a great and reliable brand like Caterpillar.”
So far, Jeremy is so impressed with Gregory Poole and the Cat brand, he recommends the equipment dealer to LDIG’s competitors.
“We recommend Gregory Poole Caterpillar to our friends and even our competitors. Just because of the quality of the brand. The accessibility to good service in this market is key,” he says.
Build Your Fleet with Gregory Poole
Whether you are a new or returning customer, Gregory Poole can help unify your fleet with high-quality and innovative equipment that is built to last. Contact a Gregory Poole sales rep today to find the right machine to get started.
Click the image above to hear why Water Worx Service has partnered with GP Rental for over 6 years.
Click the image above to hear why John P. with Destiny Pool Builders recommends GP Rental.
“Working with Gregory Poole makes my job a lot easier in terms of maintenance, any kind of parts and repairs that are needed there. On top of that, they sometimes know when a maintenance schedule is coming up before I even do,” he says. “And then as far as the sales team, they’re quick to respond. If we need a piece of equipment, I have an answer of when it can be there, and the price and quote, everything within the hour.”
How LandArt Solutions and GP Rental Share the Same Values
Gregory Poole Equipment Company began operations in 1951, and for nearly two decades, LandArt Solutions has bought and rented equipment from the eastern North Carolina Cat equipment dealer.
“We’ve been working with Gregory Poole for 16 years, as long as we’ve been in business, and wouldn’t have it any other way,” says Michele Horn, the Chief Executive Officer of LandArt Solutions. “Working with Gregory Poole shows me that the customer is the most important part of the relationship.”
To provide exemplary service to customers like Michele, Gregory Poole embodies five core values: commitment, integrity, teamwork, excellence and safety. Thanks to these shared values, the partnership between Gregory Poole and LandArt Solutions is one built on trust and a shared drive for success.
“The company values are very important to LandArt Solutions,” Michele says. “I can tell through the teamwork and collaboration that I see out of Gregory Poole’s team, along with their customer service and the way that they relate to their customers with integrity.”
On top of purchasing reliable Cat equipment from Gregory Poole, LandArt Solutions also depends on the company’s rental division, GP Rental, to grow its business.
“As a small business owner in landscape construction, we certainly have our own fleet that we’ve purchased through Caterpillar and Gregory Poole, but GP Rental has been able to help us extend that reach,” Michele shares. “When there are different types of scopes of work that we need to perform and equipment that we might not use on a daily basis, GP Rental is a great way to provide larger amounts of services but not have that capital expense of purchasing new equipment.”
Along with the cost-effective benefits of renting equipment, Gregory Poole’s core values are just as recognizable in GP Rental.
“If I could describe the GP Rental team in one word, it would be committed,” says Michele. “They’re committed to delivering on time, committed to delivering great customer service, and committed to meeting the needs of their customers.”
This commitment is highlighted by Zanna Daniels, a Rental Sales Representative and LandArt’s own GP Rental representative
“Customer service is definitely her strength,” Michele shares. “She comes into our office quite frequently, even when we don’t have a need, just to put a face with the name, to show my staff appreciation by bringing a goodie bag during the holidays. And it goes a long way to building rapport and building support for my team.”
Since joining GP Rental three years ago, Zanna has made an effort to know everyone in LandArt Solutions’ growing business.
“Working with LandArt, at first, they were already a customer of Gregory Poole,” says Zanna. “However, it became so much more than just a customer. I’ve got to know them. I know about their family. I know what they’re interested in. All the people in their office.”
With multiple standalone GP Rental stores now open, Gregory Poole is evolving to support the growth of its customers like LandArt Solutions. The equipment offerings are evolving too. Along with the dedication to providing personalized customer service, Gregory Poole and GP Rental offer customers state-of-the-art technology.
“The commitment of their customer service just seems to continue to evolve with the industry. The technology that’s incorporated into the equipment is exceptional,” says Michele. “The amount of technology that Gregory Poole keeps bringing into our relationship, as well as into the equipment, has been why we keep coming back.”
Rent or Purchase Equipment from Gregory Poole
Whether you are a small business owner or own a large firm, Gregory Poole can meet your heavy equipment needs. Choose cost-effective options from GP Rental or find the next machine to add to your fleet all while enjoying personalized customer support. Don’t wait, contact us today to experience the Gregory Poole advantage.
