Customer Value Agreement

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Customer Value Agreements


Cat® Customer Value Agreements (CVAs) help keep your Cat machine easy to own and ready to work. Any CVA starts with Hassle-Free Maintenance, featuring Genuine Cat Parts, delivered right on schedule, right to your location. Security of Expert Dealer Support comes with Equipment Protection Plan (EPP) options to minimize surprise costs on covered repairs. Peace of Mind of Equipment Health Management provides you with machine alerts and information, as well as inspections and fluid health monitoring. Hassle-Free Ownership means all elements of your CVA are part of one agreement and eligible as part of your monthly machine payment.

We can walk you through CVA options to best meet your operation’s needs — whether your machine is new or used, your operation handles maintenance or prefers dealer maintenance, and whether you prefer a short-term or long-term agreement. Any choice delivers a one-stop solution for hassle-free ownership. That’s a CVA.

Contact Us About Our Customer Value Agreements

Service Made Simple

Between hiring technicians, maintaining tools and managing a dedicated service center, caring for a fleet of heavy equipment is a full-time job, one that requires considerable amounts of time and money. For government agencies on a budget, these are resources that are actively being diverted from your actual work.

A Gregory Poole CVA places these duties in the hands of our expert staff. We have the trained people and facilities in place to do this work already. Outsource it to us, and you can concentrate on delivering the best service possible to your clients.

Do You Need a CVA?

Are you uncertain if a CVA is a good choice for your organization? Ask yourself the following questions:

  • Is my fleet always available when I need it?
  • Are we performing important service consistently at the recommended intervals?
  • Am I being proactive about preventative maintenance and taking full advantage of the diagnostic tools available to me?
  • Are we doing a large percentage of repairs after the part or equipment has failed?
  • Are my operating costs too high?
  • Are fleet management issues affecting my ability to pursue new bids and grow my business in other ways?

If you answered yes to any of the above questions, a CVA can benefit your organization. For pricing, options and other information, speak with a Gregory Poole representative today.