Customer Value Agreements (CVA)

What to Expect in Every CVA

When constant power is everything, you need a reliable partner to back you up. A Cat® Customer Value Agreement (CVA) helps you minimize risk with remote asset monitoring, planned maintenance and expert dealer service.

Cat Customer Value Agreements offer hassle-free ownership of your Cat engine with individualized solutions for parts, service and key machine insights right on your phone. It’s a one-stop solution to keep your engine easy to own and ready to work. No matter which CVA option you choose, you can expect Gregory Poole to help keep your asset running.


Your CVA is all one plan, tailored to your operation and backed by expert tools and advice. With expert information at your fingertips to plan, schedule, and execute your maintenance and repair needs, your ownership experience is hassle free with complete asset protection. Once you choose your options, you are free to focus on the work that improves your bottom line.


Your CVA unlocks maintenance efficiencies to achieve engine maintenance optimization. Genuine Cat parts are designed for your asset and delivered right to you, right on time. If you prefer to handle your own maintenance, convenient options are available. Gregory Poole provides trained professionals who can work with your schedule to minimize downtime. Service options are flexible to best suit your application.


Your CVA tools help you monitor your asset and lower the risk of issues occurring. Customer portals show you real-time asset insights such as asset hours, location, fault codes, fuel burn* and maintenance alerts. Fluid health analysis tests the condition of your asset’s oil, fuel, and coolant – giving you a look inside major systems to better prevent failures and downtime. Inspections further help monitor your asset’s health and allow you to troubleshoot issues on-site. The Extended Protection option offers coverage to meet your expectations and provide peace of mind for your investment.


Your CVA provides dedicated resources for your maintenance planning, repairs, rebuilds, and upgrades. With diagnostic and troubleshooting support, you can be at ease with dedicated expert dealer advice and training options.

Talk To Us About CVA Options



Maintenance Agreements

Planned Maintenance

  • Detailed inspections by highly skilled techniciansA009312B
  • All scheduled maintenance performed
  • Labor and travel costs
  • Use of genuine Cat parts, fluids and filters
  • S•O•S Services and interpretation

Total Maintenance & Repair

  • Detailed inspections by highly skilled technicians
  • All scheduled maintenance performed
  • Labor and travel costs
  • Use of genuine Cat parts, fluids and filters
  • S•O•S Services and interpretation
  • Component repairs
  • Overhauls
  • All unscheduled repairs, including wear out, with no exclusions, limitations, or deductibles

We can walk you through CVA options to best meet your operation’s needs — whether your operation handles maintenance or prefers dealer maintenance, and whether you prefer a short-term or long-term agreement. Any choice delivers a one-stop solution for hassle-free ownership. That’s a CVA.

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