You’re committed to your customers, and we’re committed to helping you do your best work. With our Services Commitment in a Customer Value Agreement (CVA), you get the parts you need—when you need them—and the priority service you deserve.
✔ Parts When Promised—Or We Pay – If your maintenance and common repair parts aren’t available when needed, we’ll help cover costs with Cat Credit up to $1,000 USD.*
✔ Hassle-Free Maintenance – Genuine Cat® parts delivered on time for easy upkeep.
✔ Expert Dealer Support – Troubleshooting, diagnostics, and repairs with trained technicians.
✔ Peace of Mind – Digital tools for monitoring equipment health and performance.
With the Services Commitment, your CVA ensures fast, reliable support:
2nd Day Technician Response for quick diagnostics and repairs.*
Priority Scheduling to secure the next available appointment.
Pre-Arrival Diagnostics for efficient on-site service.
Progress Updates so your team stays informed.
Get back to work faster with seamless service!
🔹 Performance CVA – Coverage for injectors, turbos, hydraulic pumps, and aftertreatment components.
🔹 Confidence CVA – Powertrain coverage with fixed costs for routine maintenance and planned repairs.
Contact us to learn more about our Services Commitment and how a CVA can keep your equipment running smoothly.
*Service Response (Started by 2nd Day) is for unplanned repairs when the work begins by the second business day after the customer requests service.