Frequently Asked Questions

You can request a quote online by finding a specific piece of equipment on our site and clicking Request a Quote, or by using our general quote form. You can also call and a sales representative will provide pricing and availability based on your needs.

You can schedule an inspection by contacting your local Gregory Poole sales representative or submitting a request through our Request a Quote/Contact forms with the equipment details and your preferred time. We’ll coordinate a convenient appointment and a sales rep will confirm availability and any requirements before your visit. If you need immediate assistance, give us a call.

We provide detailed listings for our used equipment, including technical specs, service hours, pricing, and photos. Many units come with condition/inspection details and maintenance history from our Cat-certified technicians; if a specific report isn’t shown online, contact us and we’ll share available records.

Machine specific. Learn more about CVAs here: https://www.gregorypoole.com/service/cva/

Yes. Gregory Poole offers both options: we can purchase your used equipment for a faster sale, or you can consign it with us to reach a global buyer base while retaining control of your sale price. To get started or discuss which option fits best, call our Used Equipment team or use our contact form.

We offer competitive financing through Gregory Poole Credit accounts and Cat Financial, with options tailored to your equipment and business needs. You can apply for a Gregory Poole Credit account online and manage invoices, statements, and payments through our BillTrust portal; Cat Card is also available for parts, service, rentals, and attachments. For help choosing the best option, contact our finance team or start with the credit application on our Financial Solutions page.

You can apply online for a Gregory Poole credit account or a Cat Card/Cat Financial account by visiting our Financing page and following the application links. If you have questions, contact us and our team will guide you through the best option for your needs.

Gregory Poole offers flexible equipment rental options with terms tailored to your project and budget; contact us and we’ll connect you with the right team for a customized rental quote.

Our Deals & Specials page is updated regularly with current promotions on equipment, parts, service, and rentals. You can also contact us for help with eligibility and details.

You can request service online by submitting our Service Request form, and a team member will follow up to confirm details and timing. If it’s an urgent issue, contact your nearest Gregory Poole location for expedited assistance. We also offer on-site mobile service across eastern North Carolina.

Gregory Poole offers mobile field service across eastern North Carolina, dispatching highly trained technicians to your job site with fully equipped service trucks. We provide emergency on-call support and scheduled on-site maintenance, with an average response time of about 24 hours.

We service Cat equipment and allied brands across key industries like construction/earthmoving, power systems, marine, transportation, and material handling.

Our average response time for field service is about 24 hours, and we offer on-call emergency support after hours. Response can vary by location, workload, and the nature of the issue, but we dispatch technicians across eastern North Carolina as quickly as possible.

You can order genuine Cat parts online 24/7 through Parts.Cat.Com via Gregory Poole. Create or sign in to your account to search by part number, equipment serial/model, check real-time availability, and choose shipping or in-store pickup. You can also use the My Equipment feature to save machines for faster, accurate reordering.

You can search and buy parts online at Parts.Cat.Com for real-time availability by selecting Gregory Poole as your dealer and filtering by your preferred pickup location. If you don’t see what you need, submit the contact form on our Parts page or contact your local Gregory Poole parts counter for assistance and transfer options between our NC locations.

We provide Cat parts, including new, used, and remanufactured genuine Cat components.

Our team can recommend the best Cat work tool based on your machine model, application, and jobsite conditions. We carry the full line of Cat attachments and can arrange a demo or quote. Share your machine details and project needs, and we’ll match you with the right attachment and compatibility info.

Contact information should be on your invoice. Credit@gregpoole.com is another option.

Use the contact us feature on the BillTrust portal.

We primarily serve customers in Eastern North Carolina. Parts can be ordered online through Parts.Cat.Com with available shipping options shown at checkout.

You can view and apply for current openings on our Careers page, which lists roles across locations and departments. Click any job to see the full description and submit your application online.

Gregory Poole offers multiple career pathways, including GP Academy training, a formal Apprenticeship program, internships, and Caterpillar-aligned technician training like ThinkBIG and free online Caterpillar training. You can explore these programs and apply through the GP Academy site and the Apprenticeship, Training Program, and ThinkBIG pages linked from our Careers section.

Gregory Poole Equipment Company serves eastern North Carolina, with multiple locations across the region to support sales, rentals, parts, and service. For the nearest branch and available services, please see our Locations page.

We offer new, used, and rental equipment across major categories including construction and earthmoving, electric power generation, compressed air, lift systems and material handling, landscaping, forestry, and marine power. For specific models, specs, and availability, please visit the New Equipment, Used Equipment, and Rental pages.

Core industries we serve include construction and earthmoving, forestry, mining, electric power generation, marine power, compressed air, industrial engines, material handling/warehouse solutions, buses, trucking and on‑highway service, and government and waste handling.

Hours vary by location and department. Please visit our Locations page to view the specific hours for your nearest branch and its departments.