Wanchese, Carolina del Norte

Great costumer service.

I don’t have enough good things to say about this company. Let me first start off with their employee’s and the owner of the company. They are spectacular. They are friendly and actually take the time to talk with you. Unlike other places, these guys do NOT make you feel rushed or unwanted. They are very enjoyable to talk with and they have GREAT personalities. So I needed to rent a machine and I had a few questions and that’s where it took off. They explained everything to me and they got me with the right machine without overcharging me or stacking fees and hidden costs and all like some other companies do. They were upfront about them all. The machine worked perfectly (once I got the hang of it) and it was actually clean and worked as it should. No mechanical failures and never once did I feel unsafe in it! Their kindness went a long way with me and I want to praise them for a job well done. When I need a machine to rent again…this is my place from now on. Screw Sunbelt Rentals. Gregory Poole is the place to rent from 100%!!! Thanks guys for everything! I am your customer for life.

This is a five star company!

A fantastic staff that will help you with all of your equipment rental needs. Bryan is very responsive in understanding of your equipment needs. He knows all of the equipment very well and able to make relevant suggestions.

Un servicio muy rápido. Fui a recoger una manipuladora telescópica y, para cuando salí hacia mi furgoneta para preparar mi remolque de plataforma baja para la carga, ya la estaban sacando.

Allí hay gente estupenda dispuesta a echar una mano

Very nice place, fast load and offloading, wide open area to get the docks

Siempre amable, educado y servicial

La tienda está limpia y el personal es estupendo

Pros
Friendly environment people are great, open about things happening in the company
Cons
Pay, start you really low and make it hard to receive raises. Managers know very little about work that’s actually being done

Han sido muy rápidos y eficaces a la hora de descargar mi equipo en In-N-Out. Gracias, Matt, por ayudarme y por ser tan amable.

Pros
The Company is growing and that creates opportunities for growth and promotion.
Cons
Growth can be painful so there are some uncertainties.
Advice to Management
Keep doing what you are doing. Regular feedback and one on one conversations are what helps ease stress about the uncertain areas of growth.

This review is long overdue. I was just making sure I had this number available in my phone in case we run into another problem in North Carolina when we head south in a few weeks.. Last year in mid Enero we lost throttle response at a rest area in our Tiffin Phaeton RV with a CAT engine. We were towed to this facility around 3:00 pm on a Viernes afternoon and they had us back on the road by 5: 00pm. Many thanks to the professionalism of there entire crew.

Hasta ahora he tenido la suerte de comprar tres piezas de equipamiento a Gregory Poole. El equipamiento ha sido excelente y el servicio técnico cuando ha habido algún problema ha sido de primera categoría. Rudy Hernández lleva años esforzándose al máximo por mí de forma constante. Seguiré acudiendo aquí en primer lugar para satisfacer mis necesidades de equipamiento.

Un sitio aceptable para hacer un envío

These guys are good at what they do. Had a wiring harness issue with my cat powered Vermeer's stump grinder. They did an outstanding job. Ryan and Robert are topnotch

Hydraulic pump shop is unmatched. I made the mistake of going somewhere else before bringing my pump here. These guys were more than helpful and friendly. Went out of their way to help me find a solution for my problem even when it didn't benefit them. This is how businesses should be run. I won't go anywhere else.

Pros
The company truly cares about its employees, and it's a fun place to work
Cons
Long hours with a very early start time

Pros
Good team atmosphere and average pay.
Cons
Lack of growth opportunities and career advancement.

Easy access and easy rental. A+

We can't thank Gregory Poole enough for their generosity and support! As a nonprofit, we often rely on the kindness of our communityand they went above and beyond by loaning us a forklift completely free of charge when we needed it most. Their team was professional, friendly, and incredibly helpful throughout the entire process. It's rare to find a company that not only provides top-notch service but also gives back in such a meaningful way. Highly recommended!

Judy, Ryan y el equipo de Greggory Poole hicieron un trabajo increíble al ocuparse de mi autocaravana de clase A. Estaba haciendo un viaje largo y empecé a tener algunos problemas; me llamaron porque se había producido una cancelación y me atendieron ese mismo día. Me mantuvieron informado en todo momento del trabajo que había que realizar y demostraron un gran conocimiento a la hora de identificar el problema que tenía. Además, durante una revisión de mantenimiento que les solicité, detectaron algunos aspectos que también solucionaron. ¡Pude volver a la carretera rápidamente con la gran tranquilidad de saber que todo el trabajo lo había realizado un equipo altamente profesional de Greggory Poole! Gracias a Judy, Ryan y al resto del equipo que se ocupó de mis necesidades. No vivo en la zona, pero no dudaré en hacer el viaje para cualquier mantenimiento futuro o problema que pueda surgir, porque cuando se recorren distancias muy largas con una carga tan valiosa a bordo, ¡uno quiere contar con la confianza, la seguridad y la experiencia de personas que saben lo que hacen!

¡Marshall, mi agente de alquiler, me ha ayudado a elegir la máquina adecuada que necesitaba para hacer el trabajo! ¡Estoy más que satisfecho con el servicio y seguiré recurriendo a ellos en el futuro!

Pros
Good management, Training was efficient, helpful team
Cons
Redundant, not much room for growth

Pros
Lots of work and overtime
Safety is big priority
Good benefits
Cons
Dirty and hard on your body but thats what comes with working on equipment
Advice to Management
N

Pros
Not too demanding, good sales experience
Cons
pay could be higher + more pto

I've dealt with many CAT branches on the East Coast working for dredging companies.From North Carolina down to Florida ..Gregory Poole branch (Leland)Without a doubt , BEST OF THE BEST.Customer service/parts department , just phenomenal & their CAT Technicians are even better.You've got a problem in the field ?Call Gregory Poole they get it done!(Hopefully Kent sends you Cat Man Terry)That guy is a Wrench Wizard !Big Thanks to Terry for keeping my job producing!

AWESOME PEOPLE THERE

They are the nicest people, and help you what ever they can get

Solo quiero decir que los chicos de alquiler de aquí son muy receptivos y serviciales. Siempre les pido entregas lo antes posible porque no sé que voy a necesitar el equipo hasta que lo necesito, y ellos mueven cielo y tierra para conseguirlo. En concreto, es muy fácil trabajar con Gray Coltraine. Me alegro mucho de que lo tengan trabajando allí. Gregory Poole acertó de pleno al contratarlo.

Had what we need too much for their staw hats

Pros
-Great benefits
-Friendly Staff
-Cares about you as an individual
Cons
-Pay doesn't change very often ( Raises/Bonus )
-No real expanded training to improve in specific jobs, such as Admins, and Advisors.
Advice to Management
Could work on communication better

Pros
Great opportunity to move up
Cons
Can get stuck in career path

Working to rent a mini excavator from Gregory Poole for one day was a good experience. The equipment was nearly new and worked perfectly. The professionals at Gregory Poole were all outstanding men and woman. I only need this kind of rental every 5 years or so, I am not any kind of expert, yet I was not made to feel unqualified, they were confident in me and that helps.I needed to dig a 100 Ft long 3 ft deep French/curtain Drain in my yard to solve a septic issue, (ground water sliding under the grass to my leach field after heavy rains). It was sandy soil, until we reached the clay. The roots we found near the woods however needed to be chainsawed. Everything was wrapped up in a 24 hr rental.Thanks for the use of your equipment. I look forward to next time.

Pros
free lunches, a new testament monthly
Cons
and a new testament monthly

Very good service

Gregory Poole is the best. Fast, responsive, always have the rental I need

Pros
Great Team, Great Culture, Forward looking
Cons
Cons typical to any work place

Best place. Gregory poole will have my business forever

Si Austin sigue vendiéndonos material y Cas sigue encargándose de su mantenimiento, seguiremos siendo clientes de GP para siempre. ¡Dos jóvenes fantásticos!

Pros
Family enviroment
Multiple shifts
Safety culture is strong
Veteran friendly
Cons
Good ole boy system
Loyalty often seen over value
Changing shifts is very difficult
Advice to Management
Make the path of of second shift easier, and increase pay.

Pros
Used to be a great corporate structure
Cons
Company changed over the years

Pros
Geat please to work great
Cons
No that I can think of

Whether you're looking for a quick transaction or taking your time & asking questions - Austin Stott is the man you want to deal with at Gregory Poole Equipment. He truly cares about his customers & I would recommend anyone utilize him for their Caterpillar Purchase!!

Es un buen sitio para comprar recambios. En cuanto a la opción de que te devuelvan la llamada... no esperes que te llamen.

This Gregory Poole CAT Branch is the best Branch in the country in my opinion ,Everything from customer service to the Certified CAT Mechanics. Just phenomenal!If and when you happen to call for CAT service to your equipment, Hopefully KATIE or Chelsea Answers the phone for you,, they go above and beyond to make sure you have everything you need to get that equipment back to work and keep your job going!!Big Thanks to Katie At Gregory Poole Washington!Goes without saying, you are the best at what you do!!

Pros
Great group of people would always recomend
Cons
Long hours and always outside

Cool clean environment

Great customer service

Pros
the work environment is good
Cons
doesn't pay employes the industry standard

Pros
Great people to work with
Cons
Can not think of any

Pros
A fun group to work with
Cons
Not the highest pay or great benefits

Pros
-Great starter job, nothing was too complex. -Lots of fun running machines and loading them daily and getting to know the ins and outs of the company/construction sector. -Always had food/coffee in the mornings! -Great company benefits. -Free boots, shirts, and uniforms -Ability to move up in the company very easily over time.
Cons
-Was a lot of time on your feet each day, trucks coming in non-stop during the summer. -It will rain on you some days!
Advice to Management
An extra yard person would have made life 10x easier for myself and co-worker.

They had all my parts for my 3208 Cat.Friendly folks at parts counter.

Pros
Technicians are highly valued and allowed to progress at their own pace.
Cons
Really moving at an extremely fast growth rate can be difficult for some people to handle.

Pros
Family environment good benefits for employees.
Cons
Doesn’t provide same advancement opportunity’s for all positions.

They are always so friendly and helpful

Good store.

Pros
Very knowledgeable management and very supportive.
Cons
I dont see any currently.
Advice to Management
No

Pros
GP has a very strong leadership team that will foster the growth of their employees and a family feel for the team. Each employee has a very specific role outlined for them and GP will cultivate their talent in those areas in more to ensure success of the employees and the team as a whole
Cons
There is a high turnover rate in the warehouses

Pros
Family oriented, safety culture, good benefits
Cons
Every place has its strengths and weaknesses.

Pros
It was a good and reliable company
Cons
It was one of the best I've ever seen
Advice to Management
Making others to realise about it

Pros
Great people to work for and with.
Cons
Lower pay. This was an internship so no benefits package was provided.

Pros
People, room for advancement, competitive salary
Cons
There are not any cons

Great experience and dog friendly customer loungewill add to my list of good places, huge thanks

Pros
Gregory Poole has made great strides to make Our company a competitive and lucrative place to work.
Cons
Company is so big , some times people get lost in the crowd.
Advice to Management
Keep leading in a positive way and use all the resources available for all.

Been dealing with Gregory Poole over 40 years. Great place to do business with.

Gente muy amable. Me ayudaron a descargar en un santiamén. La vía para camiones grandes estaba despejada y era fácil maniobrar.

Pros
Friendly people, management is supportive
Cons
Lower salaries and high benefit cost

Pros
Family environment, advancement opportunity, charitable cause involvement
Cons
None, this is a good place to work

Always have the parts we need

Pros
Good company and good co-workers
Cons
Older company vans at the time I worked there

Pros
Opportunity for advancement
Great Coworkers
Company culture
Cons
Starting pay
Employee turnover
-

Excellent service.

Justin Phillips was phenomenal

Very helpful in completing my task.

Pros
Respect but you earn it
Cons
Blame game and MSHA jobs
Advice to Management
Updating

Pros
The pay is good for the type of work performed.
The company outlook is great.
Cons
Not much bad to say

Pros
Great employees some are racist though
Cons
Insurance could be better. Otherwise ok.

Pros
Great Team
Everyone has open door policy
Cons
Can be slow to evolve and somewhat set in it's ways

Had one of the 2 genuine cat parts I needed in stock

Pros
great place to work today
Cons
all of the cons are not bad

Fast and friendly

Awesome service and great people.

Travis and Chuck do a fantastic job getting the parts I need and answering any questions I have.

Very proffesianal, knowledgeable, and fast

Excellent customer service love their machines

Awesome!!!!

Great help with knowledge of what it was I needed, and how to approach it from my novice level... I should be a pro at running an excavator after a day o playin' in the dirt in my back yard

Pros
Awesome I loved it the best
Cons
Nothing I love this place
Advice to Management
Keep up the great job

Pros
Great place to work as it has work and life balance. People are nice to work with. Management do care about their employees.
Cons
Little slow on adoption of new technologies.

Great people. Excellent customer service

Fantástico servicio de atención al cliente, tanto si compras una máquina grande como sólo unas piezas de reparación te tratan bien.

Las personas más amables y serviciales que he visto. Sólo tenía un número de serie de mi excavadora y, sin embargo, todas las piezas que quería estaban en mis manos y me fui en treinta minutos.

Brought my 2011 Tiffin 42' Diesel Pusher in for service. Very professional operation, friendly folks, and work done in a timely fashion. I would recommend them highly.

Un equipo estupendo, con piezas y máquinas de primera. Es un placer trabajar con ellos.👍

I couldn't be more impressed with Gregory Poole in Garner. My RV wouldn't start and I had a tripped planned for the next week. They were incredibly busy but fit me in. My warranty company was a little difficult to work with but they worked through it and made the repairs faster than I expected. Judy and John were a pleasure to work with! The facility is clean and inviting which is much different than other repair shops that I am familiar with. This is the second time that I have used them and their service was consistent both times. If you need RV repairs and don't want your RV sitting in a dirt lot until someone can eventually get to it, this has to be your place!

Son un grupo de gente estupenda. Llevo 14 años trabajando con ellos. Saben arreglarlo todo. Estoy muy contento.

I am thankful for Jon Hobson's help ordering a part for our forklift and for Mike Simpson's help getting me in touch. Thank you!

Nice place good people does require a mask to go in

He

I have used them for a number of years, they are not cheap but you get what you pay for and they stand behind their work

Pros
Benefits, Great Management and owner,
Cons
Stagnant Pay, workload varies, dealing with turnover

Great parts department

They are able get you your parts quickly and get you in and out without any hassles

Clean and updated equipment..

Pros
Very good health insurance and food
Cons
Long distance from home and hours

Pros
Everything is good about the company
Cons
Nine negatives to report here

Pros
Flexibility to move to other department
Great employees to work with
Ability for a long term career with the company
Cons
Pay is not in line with the industries
Advice to Management
They need to focus more on the front line employees, that work directly with the customers, which will improve the customer's experience, ultimately increasing sales and profitability

Nice people to work with

Pros
Good people, enjoyable work environment
Cons
Not easy to move up with out knowing people or previous training
Advice to Management
Give employees a chance in different positions other than just the apprentice program

Expensive

Greg Poole understands what customer service entails. The staff is friendly, courteous and very professional. Gzve them a parts search had what I needed in a jiffy. Fir parts and service go see Greg Poole. Get what you need without delay

Fast, friendly, knowledgeable staff

Nice equipment company

The nicest mechanics and staff you will ever meet. Very accommodating.

Pros
Good employer, very caring about the staff, good pension
Cons
salary under market level, hope they can improve

Pros
Flexible work schedules, after eight hours worked.
Safety importance for all.
Cons
opinions are not taken into consideration
Advice to Management
Take real time to truly listen to your employees.

It is definitely better than a lot of heavy equipment shops in the area. They actually have a decent amount of shop tooling. Biggest down fall is that the pay is only okay. They do offer decent benefits but they are not worth nearly what the office people think they are. Also the cost of living is sky rocketing around here. If you need help there is a lot of older techs that are very knowledgeable.

They have the best accountant in N Carolina!!!

This is a truly fantastic facility. And everyone there is extremely customer service oriented. This is a top-notch RV & Truck Repair Center in addition to all of the other Caterpillar and Bluebird products they sell in service there.

Very knowledgeable about filters needed and friendly service

Real nice place with people to match its business.

Nice delevery

My dad works there Gary Naylor

Great customer service

Thank you for free license plate!

Te atienden rápido, así que puedes entrar y salir enseguida.

Pros
Great people, sound management. Lots of opportunity.
Cons
Time off, very busy. Can't work 7 days a week.
Advice to Management
I know we gotta make money while the sun is shinning, but let folks use vacation.

Pros
Reputable company that cares about their customers and tries to do the right thing
Cons
Challenging location, changing workforce, customer needs / expectations

Great service

Pros
The atmosphere here is great. I haven't been able to find another company that truly cares for each of its employees the way that Gregory Poole does. The management is also easy to work with, and your boss always wants you to do your best and be your best. The people that work here are some of the best coworkers that you can have. It truly is like one big family, and you will love coming to work every day.
Cons
The biggest cons here is the lack of pay and the lack of innovation. It is known company-wide, even by recruiters, that you will make less here than somewhere else. This also leads to the lack of innovation and outside influence on the company culture, which is just as big of a con as pay is.

Pros
Education, Opportunity, Teamwork, Management, Pay
Cons
Can be unorganized at times.

Good everything unloaded in a timely manner.

Quick and profession repairs on our motor home. Not inexpensive, but who is? I'll take top quality repairs over inferior repairs anytime!They have a nice customer lounge too!

Customer service, their key to success.

I have to be one of the most picky people out there when it comes to my Bluebird RV! I brought my bluebird Wanderlodge M380 in for suspension service and let me tell you these guys are excellent! Rod the service manager gave me an estimate prior to any work being done to my coach, which he completely stuck to. My coach, rides as smooth as glass now! To say I'm happy is a understatement, I will always recommend this shop. Thanks Rod for all your help and service!Dan

Nice people here

I am so glad I started taking my 1996 Beaver Patriot to Gregory Poole in Raleigh. Rod and James both provide excellent service and kept me apprised of anything I should do to keep my coach in A1 condition!

Soy conductor de camiones de Hotshot y pasé por aquí para recoger una miniexcavadora Cat para llevarla a California. Gray Coltrain, supervisor del departamento de alquiler y ventas, me prestó un servicio al cliente excepcional y, además, demostró unas habilidades interpersonales increíbles. Me impresionó su profesionalidad. ¡Gracias, Gray! ¡Que Dios te bendiga!

Todo lo que necesito para mi Caterpillar en el taller, ya sean recambios o lo que sea, lo tienen o lo consiguen, y el personal es muy amable. Gracias, Gregory Poole. Agradecemos tu confianza.

Pros
They take care of you if you need time off for family reasons. You can work remotely if your job permits that. If you need extra time off for lunch no problems, come in late because of appointments, usually no problems. It's very family oriented and ran by the 3rd generation now.
Cons
Sometimes the parking can be something else because there' s limited space & they hold training classes there 1 week a month. Then the state fair comes there every year so usually you don't leave during the day because you will loose your parking spot then!!

More than happy thank you guys, I been looking for long time ...Jeff Floyd and Mister Scoot thank you.

Hard working equipment

¡¡Me encanta ir a trabajar todos los días!!

Very professional and clean workplace. Fast service

Friendly staff. Lots of inventory. They'll help get you loaded too.

Best place to get cat equipment parts

I love this place. Customer service is always excellent and the employees that work there are very professional. Definitely better than their local competition hands down.

Pros
Good place to work for money
Cons
Bad place if wanting to excel

Voy allí por trabajo y me siento muy a gusto.

Very favorable company. Fair with their employees and customers.

Good place to work and good benefits. Everybody works together snd get along good. You learn something new everyday. The hardest part of the job is picking up heavy items. Pros: Family oriented Cons: None.

EVERYONE is very friendly and knowledgeable.

They take good care of you

Very helpful

Great place to purchase or rent cat equipment

Does great work randy and Brook are great guys . They will get the job done.

Offers a lot of equipment for those hard to do jobs and can repair any 18 wheeler.

Pros
Good co-workers and mgt. The work schedule is great with Lunes - Viernes work weeks on most job titles. Start times vary depending on job titles as well.
Cons
Poor software system thats very cumbersome and slow. Some of the older Mgt team have been there too long and not very willing to help when situations arise. Some people need to retire and let others take the lead so the company could be more productive.

Pros
Awesome place to work. We are all like family here
Cons
There are no cons that I can think of
Advice to Management
Keep up the good work

Pros
Very nice staff and people respect the work and the environment and Management really take care of their staff.
Cons
None at this point of time.

Pros
Steady reliable work, company still growing
Cons
None to list at this time

Pros
Well Balanced, Financially Sound as well as challenging
Cons
Weak leadership and direction, lots of finger pointing and butt covering
Advice to Management
leadership needs to learn about accepting responsibility and engaging their workers more

They sell the awesome German made almig air compressors for shop and industry

Pros
Family company-style activities and benefits. Working here was a positive experience. Learning from others and team organization were the pros. Good people.
Cons
Economic downturn created seemingly constant change within the company. Changes always seemed around the corner as far as personnel swaps. Down economy equals less machines.

Very competent, professional and helpful staff. Used their mobile service when RV wouldn't start (after no success w local diesel mechanic) and the Poole mechanic quickly diagnosed and fixed the problem. Also used Poole for significant repair work in their shop (replace muffler and tail pipe, repair cooling system) and again their staff was helpful, informative and highly professional. The repairs did take longer than I'd expected as it was their busy season, but I'll use them again anytime the RV needs work or service that I'm not comfortable doing myself.

great company great work ethics plenty of advancement opportunities always lots to do great management team always lookiong out for there employees Pros: cook outs, great pay, recognition of job well done Cons: warehouse is very hot or cold...thats anywhere you go though

Pros
Co-Workers are exceptional, Great Family atmosphere. Core Company Values are centered around Family, Integrity and Customer Service.
Cons
Restricted size, which limits personal growth within the Company. Can feel disconnected at times with Upper Management.

Drive too shop get work schedule,go out on the job fix the machine,Write out a work order.Had good coworkers.Driving many miles too the job was brobley the hardest. The best part was having good coworkers to help out. Pros: Having good working coworkers Cons: Having to drive sometimes so far.

enjoyed working at the place. Enjoyed working with the customers and the same with the employees; Pros: free school Cons: healthcare

Pros
The company is very stable and strong. It is a good place to work with a nice work atmosphere and friendly people. Management sees the big picture and allows you to work withing their parameters without undue pressure to perform.
Cons
Third generation family ownership has kept salaries a bit low and limited top end earnings. Upward mobility is somewhat limited as it is a relatively flat organizational structure.
Advice to Management
Do not change salesforce compensation plans every year making it difficult to repeat previous earnings. Motivate employees with incentives.