Keeping your Cat® equipment operating at full capacity requires access to accurate, timely repair and diagnostic information. Every hour your equipment stays productive protects your bottom line.
The Cat Service Information System brings factory-level technical data straight to your team, so you can diagnose issues, find the right parts and get repairs done with confidence. Gregory Poole connects businesses across eastern North Carolina to this powerful platform.
SIS 2.0 puts accurate, up-to-date service information in a cloud-based system, keeping everything you need for every Cat machine in your fleet in one place.
You can access comprehensive parts manuals with interactive 3D diagrams, service documentation with proper maintenance procedures, technical specifications for engines and hydraulic systems and detailed troubleshooting guides organized by fault code. You’ll have the same data our dealer technicians rely on every day.
The web-based interface makes it easy to find exactly what you’re looking for. You can locate what you need by entering a machine serial number, searching for a specific part number or using keywords to find procedures and documentation.
Interactive 3D parts diagrams let you rotate components and verify you’ve identified the correct item before ordering. SIS 2.0 connects directly with our parts system, so you can go from finding the part you need to adding it to your cart in just a few clicks.
The Cat SIS2GO mobile app transforms your smartphone or tablet into a portable technical library. Whether your team uses iPhones, Android devices or Windows PCs, the app works on platforms you already have.
The most valuable feature is offline access. Your technicians can download all necessary manuals for specific machines before heading to a remote site. Once downloaded, that information remains available regardless of connectivity, so your team has the data to complete repairs wherever the job takes them.
A Cat SIS subscription pays for itself, and then some. When you reduce equipment downtime through faster diagnostics and correct-the-first-time repairs, you protect the revenue that productive machines generate.
Instant access to fault code lookups and troubleshooting guides can slash diagnostic time from hours to minutes. When an excavator throws a code, your operator can reference step-by-step diagnostics immediately rather than waiting for a service call. Those saved hours go right back into getting the job done.
Official Cat schematics and procedures help your team get repairs right the first time, protecting your equipment’s value and maintaining warranty coverage. Following exact specifications protects your equipment’s value and maintains warranty coverage. Accurate documentation ensures you order the right parts and use the correct fluids every time.
SIS 2.0 gives your service team the confidence to work more independently and take on more. Detailed procedures enable less experienced technicians to confidently manage routine maintenance, freeing senior mechanics to focus on complex diagnostic challenges.
We’re your local partner in eastern North Carolina with decades of experience supporting Cat equipment owners. Our team can guide you through subscription setup and provide orientation to help your staff navigate the platform. Contact our team today to get your Cat SIS 2.0 subscription activated.
