Gregory Poole is committed to your business success. Our service commitment means making machine ownership simple for you, ensuring uptime, productivity and peace of mind. As official Cat® dealers in eastern North Carolina, we provide world-leading quality combined with local expertise. When you partner with us, you get the fast parts availability and top-notch support you need to grow your business.
We are committed to service excellence, and our equipment solutions are designed for your operation. Across our 13 locations, our team works around your needs, increasing productivity and budget control. Simplified maintenance solutions and expert support are available via our mobile app, online portal, or by phone for your convenience.
Our technicians offer helpful guidance on equipment and operations, along with a comprehensive range of maintenance and repair services. A dedicated team sets us apart from the competition, delivering timely and cost-effective solutions that make sense for your business. Whether you need troubleshooting, preliminary diagnostics or repairs, you can trust in their strong technical expertise.
We provide you with the quality Cat parts you need when you need them. We have an extensive parts selection and rapid availability through the Caterpillar network. You get maintenance parts as soon as the next business day and repair parts by the second day. We stand behind our superior service, and if parts are delayed, we will provide a credit of up to $1,000.
Whether you need to bring your machine for scheduled maintenance or need help for an unexpected breakdown, our team will be there to help you keep operations going. We are committed to providing priority service, same-day scheduling, or sending a service technician on-site to diagnose and fix a machine within the second business day. If service is delayed, you can get a credit of up to $1,000.
Proactive maintenance and repair service enables us to identify and fix any issues before they become significant problems. Our technicians conduct predictive diagnosis and condition monitoring, fluid analysis, and machine health reporting to plan for maintenance and minimize the need for urgent repairs.
Cat Customer Value Agreements (CVAs) are an all-in-one solution that brings our commitment to service to life. Simplify heavy equipment ownership with fast parts delivery, a comprehensive Equipment Protection Plan (EPP) and equipment health monitoring right from your phone. Whether you run a single machine or an entire fleet, you can choose from our flexible plans, including:
With our convenient CVA services commitment, you get complete support with coverage for one to three years. You get fast parts availability, delivered with step-by-step instructions for efficient maintenance, machine insights on your phone 24/7 and Cat filters and fluids for longer engine working life.
If you purchased new equipment, you also get a factory standard warranty and are eligible for additional coverage with an EPP to protect your investment.
The Performance CVA offers specialized support with coverage for three to five years. You get expert service for injectors, turbos, hydraulic pumps, and aftertreatment components. This CVA covers new and old Cat models, ranging from routine inspections and partial coverage of replacement costs to timely maintenance and flexible payment options.
With our Confidence CVA, you get powertrain coverage with fixed costs for scheduled maintenance and planned repairs for five years. This CVA keeps your machine easy to own and ready to work with a Premier EPP, delivered parts, flexible maintenance and reporting you can manage from your phone.
Gregory Poole has partnered with businesses and contractors in eastern North Carolina for over 70 years. We are dedicated to driving your business forward with quality equipment, parts and unmatched technical support. Contact our team online to get a Cat CVA and unleash the full potential of your machine today.