Harvestrax Announced as the New CLAAS Dealer
Since 1951, the Poole Family has proudly served our customers in eastern North Carolina with a commitment to high-quality service in a timely and professional manner. I hope you know how much we appreciate your business and that you allow us to partner in your success. It is that commitment to service, integrity, and excellence that has led us to some upcoming changes with our agriculture business. After careful consideration, we have made the decision to transition out of the CLAAS product lines. CLAAS has been a very good partner over the years, and we are convinced that their products are the best in the industry, but we have not been able to grow this business to a level that allows us to deliver the exceptional support that we know our agriculture customers deserve.
CLAAS has announced that Carolina Harvestrax, who is already an established CLAAS dealer in western North Carolina, will be the new CLAAS dealer. They are based out of Monroe, NC. We will work closely with them to ensure that all farmers who own CLAAS products will be supported during this transition. Gregory Poole will continue to stock CLAAS parts through 2019. Carolina Harvestrax can do all warranty and non-warranty work on behalf of CLAAS.
Our top priority through this transition is taking care of our customers. We realize you put your trust in us when you purchased CLAAS products from Gregory Poole Equipment Company. We will do anything we can to support you through this transition and beyond. Our goal is to ensure you that these changes will not affect our unwavering commitment to providing customers with the best service and equipment possible, as we have throughout our 65-year history. Please note, while we are exiting the CLAAS product line, we remain fully committed to serving the agriculture industry with Caterpillar products and solutions.
We know that you, our customer, may have some questions or concerns. Please know that our employees will be ready and more than willing to assist you with anything that may come up before, during and after this transition.
Thank you for your continued support. It is our pleasure to serve you.