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PERFORMANCE GUARANTEE

Customer Response Time Guarantee

  • Four hour response time to a service request or the first repair hour is free.

Repair Estimate Guarantee

  • Repairs will not exceed the estimated amount for the agreed upon repairs.

Service Repair Guarantee

  • Parts and labor are covered for 6 months, regardless of service hours.

Parts Fast or Parts Free Guarantee *

  • Next-day delivery of parts for most brands of lift trucks is guaranteed, or else the parts are free, including freight.

Free Loaner Service Guarantee *

  • A loaner lift truck is provided until the repair is done if your lift truck is not repaired right the first time and within the quoted time.

*Class 1-5 lift trucks only excluding all terrain. Parts ordered under the Guarantee must be a currently serviced part in the Cat® Lift Truck Numerical Parts Record.


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