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Product Support Representatives (PSSRs) provide parts, service and sales solutions for ongoing owning and operating needs. PSSRs provide a level of expertise in maintenance and repair management that is unparalleled in the heavy equipment industry. Equipped with the latest in computer technology, PSSRs can provide on-site or in-office management of various machine systems. Managing the undercarriage, hydraulic and power train systems is critical in cost-effective ownership of today's machines. Our mission is to provide you with the lowest cost per hour, minimize downtime and extend the productive life of your Cat® equipment.
Machine System Support
Managing undercarriage for your track-type machines with Custom Track Service and providing parts and service options for maintenance and repair of undercarriage systems is a primary function of the PSSR. Other system support solutions provided by our PSSRs include preventive maintenance services, Total Maintenance and Repair Agreements through our Customer Service Agreement Services group. Our CSA services include on-site PM services, custom hydraulic service, annual air conditioner service and total maintenance and repair agreements. PSSRs can help customize any of these services or develop new service solutions for your operation.
Rebuild Options
PSSRs can also provide rebuild options for your Cat machine as an alternative to replacement. The durability built into a Cat machine offers the option of rebuilding a machine to "like new" condition at significant savings. We offer a range of rebuild options including Caterpillar Certified Rebuild and Power Train Rebuild, all of which carry warranties and extended service coverage. For more information on Rebuild options click here.
Parts
Gregory Poole supports parts needs for Cat and other equipment, through our Used Parts Department and All Parts International. Nexus undercarriage is available for most other brands of machines as well as power train components, hydraulic gear and vane pumps, cutting edges and bucket teeth, and starters and alternators. For more parts information visit Construction Parts.
If you would like more information, see maps below to contact the Product Support Representative in your area!
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