Customer Support Agreements

CUSTOMER SUPPORT AGREEMENTS (CSA)
Every piece of Cat^® equipment is designed and built to provide maximum productivity and operating economy throughout its working life. Gregory Poole can help you maintain that built-in value with a Customer Support Agreement (CSA). What is a Customer Support Agreement? A CSA is an arrangement between you and Gregory Poole that helps you lower your cost per unit of production. An important feature of any CSA is flexibility. There are no pre-set requirements or specific products and services that you must agree to buy. In every case and with every piece of equipment, a CSA is an individualized plan. Depending on your needs, your costs can be a flat rate fee or some other arrangement based on actual production hours. Your agreement may include as few or as many pieces of equipment as you wish. You can cover individual systems, single pieces of equipment, or entire fleets. Gregory Poole will work with you to determine the best strategies to maximize productivity and minimize costs for both your Cat and other equipment. Customer Support Agreements are not just for large pieces of equipment or new equipment. The need to get more work done at a lower cost is the same, regardless of age or application. A Partnership That Gets More Done.
Standard Services Include:		Benefits of a Preventive Maintenance Plan:
Genuine Cat Fluids Cat Replacement Filters EPA Compliant Hazardous Waste Disposal Lubrication Inspect/clean air filter Add coolant conditioner Scheduled Oil Samplings Visual inspection of machine Air Filter Service, Repairs, Adjustments, Attachment Maintenance and other services are available at an additional charge.		Ensures “by the book” maintenance Genuine Cat filters and fluids Early detection of problems Ensures warranty compliance No environmental waste responsibility Guaranteed Pricing Lower life-cycle cost Less downtime Less time and hassle for you Better maintenance management Increased resale value
We know that turning over your equipment maintenance to someone else is a big decision. But when you consider the benefits, it could be the smartest decision you can make. In the long run, preventive maintenance will cost you far less than the downtime, lost income, and repair bills that result from the premature failure of poorly maintained equipment. Gregory Poole personnel utilize a powerful scheduling software program to track the maintenance requirements of your machines and make sure they receive the service they need, when they need it. Utilizing our modern fleet of preventive maintenance trucks, Gregory Poole field technicians can perform a wide range of services quickly and accurately, to the manufacture’s exact specifications. Gregory Poole also offers service on other brands of construction equipment! For more information about our Preventive Maintenance plans, contact Gregory Poole PM Service Department
919.836.4408 or 919.836.4409		800.451.7278 # 4408 or # 4409 (Toll Free)

CUSTOMER SUPPORT AGREEMENTS (CSA)